How do I access my tickets via the MLB Ballpark App?

To access your tickets, please follow the steps below.

Download the MLB Ballpark App from the appropriate store. 

Open the App, Get Started, and select the home team as your favorite team. 

Log in to an existing MLB account (if you have one) or create a new account. 

Important: Make sure you use the same email address provided in your order when creating your MLB account.

Tap the “Tickets” button at the bottom center of the screen, then select ' Go to your MLB account.   

If you are a new user, you will receive an email to verify and complete your MLB account setup.

Tap "Tickets", go to the "Wallet"  tab, click on the event, then tap "view" next to your seat numbers to access your tickets. 

Enjoy the game!

Troubleshooting Tips:

If your tickets do not show up immediately, refresh the app by pulling down on the screen (swipe from top to bottom). 

"If you’ve already created and verified your account but still don’t see your forwarded tickets, check your email inbox. Look for an email from the MLB team you purchased tickets for — it should inform you that tickets have been forwarded. Click "Access Tickets" within that email to complete the transfer. 

(Tickets are usually added to your MLB account automatically, but in some cases, you may need to accept them manually via the email.) If tickets still do not appear, make sure you have the latest version of the MLB Ballpark App by uninstalling and reinstalling it.)" 

"Some venues do not display event tickets in the app until closer to the game as a security feature. So check back within 24 hours of the event date if you cannot view your ticket barcodes."

Still having trouble? 

Reply to email or contact a support agent via live chat for further assistance. 

We are not affiliated with MLB Ballpark app. Please note that we cannot troubleshoot issues that occur on MLB Ballpark, and you will need to contact MLB App Support directly for answers to your concerns.