1. Download the MLB Ballpark App from the appropriate store. iOS App Store (iPhone) / Google Play Store (Android)
2. Open the App, select Get Started and select the home team as your favorite team.
3. Log in to an existing MLB account (if you have one already) or create a new account. Important: Make sure to utilize the same email address provided on your order to create your account!
4. Tap the “Tickets” button at the bottom center of the screen , then select ' Go to your MLB account. ' Please note: If you are a new user, you will receive an email to verify and complete your MLB account setup.
5. Tap' Tickets', go to the ' Wallet' tab, click on the event, then tap 'view'next to the seat numbers to access your tickets. Please make sure to utilize the email address provided on your order to create your account!
Enjoy the game!
Troubleshooting Tips:
My tickets are not showing up immediately.
If your tickets do not show up immediately, refresh the app by pulling down on the screen (swipe from top to bottom).
I created and verified my account but I still do not see my forwarded tickets
If you’ve already created and verified your account but still don’t see your forwarded tickets, check your email inbox. Look for an email from the MLB team you purchased tickets for — it should inform you that tickets have been forwarded. Click "Access Tickets" within that email to complete the transfer. (Tickets are usually added to your MLB account automatically, but in some cases, you may need to accept them manually via the email.) If tickets still do not appear, make sure you have the latest version of the MLB Ballpark App by uninstalling and reinstalling it.
Please note that some venues do not display event tickets in the app until closer to the game as a security feature. If you are unable to view your ticket barcodes, please check back again within 24 hours of the event date. Some venues do not display ticket barcodes until closer to the event date as a security measure. If you can’t see your tickets, please check again within 24 hours of the game.
Still having trouble?
Please reply to your order email or contact a support agent via live chat for further assistance.
Why are you unable to troubleshoot MLB Ballpark App issues?
Please note we are not affiliated with MLB Ballpark App. Please note we cannot trouble shoot issues that occur on MLB Ballpark, and you would need to contact them direct <https://support.mlb.com/s/contact-us> or call 1-866-244-2291 for answers to your concerns.
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